Refund policy
At Marash Perfumes, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely happy with your purchase, we offer a straightforward refund process within 7 days of receiving your order.
1. Eligibility for Refunds
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Time Frame: To be eligible for a refund, you must request it within 7 days of receiving your order.
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Condition: The product must be unused, unopened, and in its original packaging. Products that are damaged or not in their original condition will not be eligible for a refund.
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Proof of Purchase: A valid proof of purchase (order confirmation or receipt) is required to process your refund.
2. How to Request a Refund
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Contact Us: To initiate a refund, please contact our customer service team at [insert contact information] with your order number and reason for the return.
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Return Shipping: You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your return is safely delivered to us.
3. Refund Process
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Inspection: Once we receive your returned item, we will inspect it to ensure it meets the refund eligibility criteria.
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Processing Time: If your return is approved, we will process the refund to your original method of payment within 7 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
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Non-Refundable Items: Certain items, such as gift cards or final sale products, are non-refundable.
4. Exchanges
If you received a defective or damaged product, please contact us immediately at [insert contact information]. We will arrange for a replacement or exchange.
5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our website signifies your acceptance of the updated terms.